Shipping & Return Policy
All orders will be shipped by DHL Express Worldwide.
EUROPE – OTHER COUNTRIES
Free Shipping to Europe on order $100 or more.
Orders received before 10AM EST Monday, will be processed and prepared for standard shipping. Typical delivery times are 1 – 5 business days.
You will receive a tracking number after your order has been processed for shipping.
USA
Free Shipping to USA on order $25 or more.
Orders received before 10AM EST Monday, will be processed and prepared for standard shipping. Typical delivery times are 1 – 5 business days.
You will receive a tracking number after your order has been processed for shipping.
AUSTRALIA & NEW ZELAND
Free Shipping to Australia & New Zeland & other countries on order $100 or more.
Orders received before 10AM EST Monday, will be processed and prepared for standard shipping. Typical delivery times are 1 – 5 business days.
You will receive a tracking number after your order has been processed for shipping.
Return
What happens if I want to return my order?
Armor Art gladly accepts returns and exchanges of new, unused, and unopened merchandise where the process is initiated within 30 days of receipt of the item. No questions asked. Returned products must be in saleable condition and returned with their associated container and/or packing materials.
I’m missing an item or something is damaged.
Please carefully inspect your order upon receipt. Backordered items will be noted on your packing list along with an estimated date of shipment. Sometimes we wrap and package items inside of each other, so we suggest carefully checking packaging materials as well for all your items. If there is a problem with a damaged or missing product, please contact us at info@armorart.co.uk We will replace or refund your item at our discretion.
How do I initiate a return?
Customers must contact info@armorart.co.uk for a return authorization for your item(s) before sending them to us. Please include a copy of the packing list and carefully package your items before returning to us. Failing to include a copy of your packing slip will delay processing your return and may not insure proper credit. We also strongly urge you to ship the package with delivery confirmation.
When can I expect my refund?
Your return will be carefully inspected upon receipt. Once your return has been accepted, the proper credit or exchange will be initiated. Please allow 5 business days after your package has arrived at Armor Art Warehouse for a credit to show on your credit card.
What else should I know about returns and exchanges?
Shipping charges from the original order are non refundable and customers are responsible for return shipping charges to us. All returns and/or exchanges must be received by Armor Art within 30 days of authorization of the return by Armor Art. Your return will be credited to your account in the same method in which it was paid to Armor Art. In the event of an exchange, you will be contacted by Armor Art for payment for any difference owed on the new order.
All returns are subject to a 10% restocking fee.
